Practical Conversations - Latest Comments

Re: What I want in a Social CRM (for me)

Jasmine Limp — Tue, 29 Mar 2011 22:42:22 -0000

t feels good to seek out such an fascinating topic on the internet like this on social crm nowadays. I was significantly interested with what you've shared and posted with us. Thanks for this anyway. Sales Contact Management Software

Re: What I want in a Social CRM (for me)

Kevin Micalizzi — Sun, 09 May 2010 11:48:55 -0000

Thanks Shannon. It's definitely important for me to see a complete history across platforms. Recent messages help with a quick context for what people are currently doing, but I often find myself digging back in time -- and people tend to switch platforms. I've had people start by sending a LinkedIn message, switch to email, then send a message via Twitter. If some of those parts of the conversation are missing, I don't always have the right context.

Offline I think is important for core contact information and may some recent notes, but not for all the historical data. -k

Re: What I want in a Social CRM (for me)

Shannon Ferguson — Sun, 09 May 2010 10:32:03 -0000

Thanks for the Silentale shoutout Kevin, we are working on adding CRM features (notes, tags, groups & discovery), so maybe we'll get closer to your dream solution in the coming months. Curious to know whether its important for you to have the complete history of all the messages you've exchanged across platforms, like Silentale provides, vs. recent messages only. And do you want to be able to access when you're offline, or is online-only access enough?

Re: What I want in a Social CRM (for me)

Kevin Micalizzi — Fri, 07 May 2010 12:34:54 -0000

Thanks Jim, I have an account but haven't looked at it for a while. I'll give it a try again. -k

Re: What I want in a Social CRM (for me)

Jim Berkowitz — Fri, 07 May 2010 12:14:02 -0000

I think that GIST is going in the right direction in terms of your dream Social CRM... Check it out at: http://www.gist.com/

Re: Who does your incentive program benefit and is it clear?

Matthew Ogston — Tue, 27 Apr 2010 06:19:31 -0000

...oh and one more benefit of Starbucks in general....it's the only Coffee Shop that i know where you can put your own chocolate sprinkles on....and boy do i like to have a lot of chocolate on top of my drink.

Re: Who does your incentive program benefit and is it clear?

Kevin Micalizzi — Mon, 26 Apr 2010 17:12:06 -0000

Agreed. The free wifi is still offered.

Re: Who does your incentive program benefit and is it clear?

Matthew Ogston — Mon, 26 Apr 2010 16:34:32 -0000

I'm a bit of a fan of the old Starbucks reward card too. In the UK you get a free shot, syrup or cream if you use your card. But the best benefit is that you can use their Wifi, unlimited, free of charge if you have reward card with credit on....it's saved me quite a bit of money already.

Re: Facebook, enforcing like-ability, inspiring confusion?

Kevin Micalizzi — Mon, 19 Apr 2010 20:32:33 -0000

Thanks Matt! I think it'll be interesting to see if this changes the nature of "fans" on Facebook. I still don't get why they did this. -k

Re: Facebook, enforcing like-ability, inspiring confusion?

Matt Nelson — Mon, 19 Apr 2010 19:34:10 -0000

Kevin. Great break down here I really "like" it. :)

Seriously though, I really do agree with you. If your going to have a "like" button for this stuff there should be a "dislike" button and I also think this is going to create a lot of confusion amongst current and new users. What was wrong with being a "fan" of a business, and to be honest I don't want a bunch of casual connections to our business, I want people to really want to follow our content because they find it interesting and useful.

Re: Make your chats natural

Kevin Micalizzi — Thu, 08 Apr 2010 21:23:49 -0000

@Casey Cheshire Thanks Casey, I think your tweets about automated chat bots is the primary reason I was looking at this one so closely. :-)

Re: Make your chats natural

Casey Cheshire — Thu, 08 Apr 2010 17:02:48 -0000

Excellent! I enjoyed your drill-down into elements of the conversation. Live web chat can be done very well and most of it can be achieved through training.
.-= Casey Cheshire´s last blog ..Ensure a Human Pulse in Your Web Chat =-.

Re: When is it ok to ignore a comment, tweet, etc?

monika — Thu, 11 Mar 2010 21:08:04 -0000

I really don't think it's okay. Just like if we were talking face to face... I would answer or acknowledge in some way what you said. Maybe it's just me but that's how I feel.

Re: Conflicting messages are not our way of thanking you-learning from apologizing

Kevin Micalizzi — Tue, 01 Dec 2009 18:53:18 -0000

Thanks Sarah! @Sarah LaLiberte

Re: Conflicting messages are not our way of thanking you-learning from apologizing

Sarah LaLiberte — Tue, 01 Dec 2009 14:28:32 -0000

Kevin,

Honesty is always the best policy and your quick and transparent apology is refreshing. Kudos to another job well done. We (all) aren't perfect and simply acknowledging that a mistake was made, accepting responsibility, and putting measures in place to make sure it doesn't happen again was a wonderful response.

Sarah LaLiberte, GY&K (@gyktweets)

Re: Twitter convenience vs. security – a cautionary tale

AG — Wed, 30 Sep 2009 06:04:57 -0000

Why not use identi.ca ? There are fewer problems on identi.ca. Additionally, the Laconica microblogging server is _totally_ open.

Re: Tip: At events, find people more shy than you

Maria Simos — Thu, 20 Aug 2009 17:48:48 -0000

Great advice and very true. I usually find myself going towards the wall and corners and talking to the people that seem like they want to talk but aren't quite ready to jump around and say hi to everyone. Just tweeted this too, hopefully it helps others.

Re: Tips for getting your social media job application process off to a good start.

Kevin Micalizzi — Wed, 15 Jul 2009 14:28:07 -0000

Thom-

Yes, these tips are a pretty low bar, but you'd be amazed how many people don't do them. For me, the biggest factor in whether to look further or not is how much experience the applicant has with social media. Personally, I'm looking for breadth and depth. I have one candidate fresh out of college who blogs, tweets, and has several successful Facebook groups (and included stats on them, not just current, but growth over time.)

One of the challenges with this many people applying for the same job, the hiring manager has more flexibility to pursue people with strong experience who can articulate what they've done and most importantly, the impact of what they've done.

Thanks!
-k

Re: Tips for getting your social media job application process off to a good start.

Thom Mitchell — Wed, 15 Jul 2009 14:20:41 -0000

Amazing that these tips have to be mentioned at all in such a tough economy. I'd be interested in knowing what separates one from the crowd if once they've met this fairly low standard.

Thanks,
@jobhuntin

Re: Interview with Alexa Scordato, changing the world, one chairman at a time.

Kevin Micalizzi — Fri, 07 Nov 2008 21:15:14 -0000

Thanks Alexa, it was a great conversation, looking forward to many more!

Re: Interview with Alexa Scordato, changing the world, one chairman at a time.

Alexa — Fri, 07 Nov 2008 11:08:21 -0000

Kevin,

Thank you SO much for taking the time to interview me.

I love the concept of this blog and what you plan on doing with it. I meant what I said in the interview - it's really all about the quality of connections you're making.

I feel lucky because social media has put me in touch with some wonderful people - you included. It's been great getting to know you better online/offline and I look forward to more fun tweetups/meetups/social adventures together in the future.

Can't wait to read more of your upcoming interviews. Also, best of luck on Monday in your new role at DimDim!

-Alexa

Re: Social Media Basics

Kevin Micalizzi — Sat, 04 Oct 2008 22:43:03 -0000

Fantastic post on ReadWriteWeb on Charlene Li called Social Media for Business -- Who's Doing it Well & How

http://www.readwriteweb.com...